This tool will diagnose the matter and provide the best resolution. Once you have signed in successfully, scroll down to Service/network issues > Email > Email not working > Next and follow the on screen instructions. To ensure the most robust and precise troubleshooting experience we will ask you to log in with your myAT&T User ID and password. If the settings are correct, and you are still having an issue, please access the AT&T Troubleshoot & Resole Tool. Just enter your email address and submit, this tool will provide the correct settings. Access the Mail Settings Lookup Toolfound at. Please make sure you are entering the most current and accurate settings. If you see Next appear, tap it and wait for Mail to verify your account. Tap Add Account, then select your email provider. I will be happy to assist you with this matter. Here’s how: Go to Settings > Mail, then tap Accounts. We understand the importance of being able to access email remotely. The only workaround is to include attachments at the end of a message, after text and after any signatures.Good afternoon is my understanding you are having issues with your BellSouth email on your iPhone 5S. This is mainly happening in recent releases of Mac iOS 10.2x and it affects both IMAP and POP3 account types. The main issue is that the mail client cannot verify server identity. Any remaining text sections are converted into attachment sections, and given fake file names (like 'ATT00001.htm').Īt this time, there is no way to make the Exchange server stop turning text sections into attachment sections. If you are using the iPhone mail client or other Apple devices using iOS to access email, then you may be seeing issues with sending or receiving email.

As soon as the Exchange software sees one attachment in a message, it stops looking for text, and treats anything else in that message as an attachment. If you see Next, tap Next and wait for Mail to verify your account. The Exchange server insists that message text must always be first and attachments must always be last. Here's how: Go to Settings > Mail, then tap Accounts.

This happens because Microsoft Exchange Server is reformatting messages sent through it. This is the fault of Microsoft Exchange and not specific to iOS.

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